Membership Information & Perks
At Slick Rock Tanning & Spa, we value your business and the opportunity to have you as a client. If there's anything we can do to make your experience better, please reach out!
1 / Do I have a contract?
Our monthly autopay plans are completely flexible and require no long-term commitment. With just one automatic payment, you can take advantage of our best pricing. So just remember, whether you're changing your plan, unfreezing your membership, or signing up for the first time, all it takes is one autopay. Once that's done, you have the freedom to upgrade, downgrade, freeze, or cancel your plan at any time.
2 / How do I cancel my membership?
Come on in to any Slick Rock Tanning & Spa location by the 25th of the month to make it official! You can make changes to your account any day of the month, but to avoid future charges, make sure to complete your request on or before the 25th. Remember, cancellations must be done in person at any Slick Rock Tanning & Spa location. And don't forget to get your signed freeze or cancel request form sent to your email - it's your golden ticket in case of billing hiccups! If you cancel before your first automatic payment, there's an early termination fee of up to $175.
3 / What if I need to press pause on my account?
Exciting news! Once you make your first automatic payment, you can freeze your membership for only $5/month and receive $5 in Rewards Credit every month! Don't forget, the 25th of each month is the last day to request a freeze to avoid full payment on your next billing date. Make sure to stop by any Slick Rock Tanning & Spa location in person on or before the 25th to process your request.
4 / Can I change which plan I'm on?
Awesome news! Once you make your first automatic payment, you have the flexibility to upgrade or downgrade your account anytime you want! All you need to do is visit any of our Slick Rock Tanning & Spa locations and request the change. Our amazing team will take care of everything for you, updating your billing information and providing a new autopay agreement based on your selected plan. If you choose to upgrade, you'll get immediate access to all the services your new plan includes, and if you to downgrade, you'll receive in-store credit for the prorated difference and your new plan will be in effect right away. So go ahead and make the change that suits you best!
5 / When will you take my money?
Your membership will be automatically billed on the 1st of every month!
6 / What if my payment doesn’t go through?
Awesome news! We've got you covered in the event of any payment issues. We'll try to process your payment up to 10 times a month, and if it fails, we'll only charge a small $10 fee. Plus, if you notice any billing errors, just let us know within 60 days of the first error, and we'll take care of it for you!
7 / What’s the scoop on the annual facilities fee?
For just $30 a year, you can enjoy our state-of-the equipment and spa services. Our dedicated in-house service team ensures that downtime is kept to a minimum, with only 38 hours on average so far this year. With this fee, we have been able to add 16 new pieces of equipment in the last 12 months across our 6 locations. That's just $2.50 per month for year-round members and it helps us maintain the highest level of quality for your satisfaction!
8 / Can I share my membership or its perks?
Wow, have you heard about our amazing Friends Tan Free program? It's available on select autopay plans and and it's the perfect way to share the tanning experience with your friends! Please note that other memberships and perks cannot be shared or transferred.
9 / Are there refunds for unused months?
Our freeze program is the perfect solution to avoid paying for months you can't attend. Keep in mind, we don't offer refunds for unattended months, but your support of our local business is greatly appreciated. By joining us, you're supporting our team of 50+ local members and their families. Plus, if you can make it in just a few times a month, on average, you'll break even with our affordable membership pricing.
10 / Can Slick Rock change my agreement?
Absolutely! We're thrilled to let you know that we can modify or cancel your agreement at any time. And guess what? Any changes will be sent straight to your inbox a minimum of 30 days in advance. So, make sure your correct email is on file with us to avoid missing out on any updates!
11 / What perks do I get with my plan?
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QUICK CLUB: 2 Quicker Visits Per Month
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QUICKER CLUB: 2 Quickest Visits Per Month
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QUICKEST CLUB: 2 Instant Visits Per Month
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INSTANT CLUB: 2 Spa, Spray, or WellFit Visits Per Month (*Float is extra)
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SPRAY CLUB: 2 Upgraded Sprays Per Month
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COLLAGEN CLUB: 2 WellFit Treatments Per Month
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WELLNESS CLUB: Friends Tan Free in Quick beds
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LUXE CLUB: Friends Tan Free in Instant beds
Have a plan that isn't displayed here? Talk to a Sales Consultant or give our dedicated Client Support Team a call to discover your legacy benefits.
12 / What is Wacky Weekends?
As an autopay member with unlimited sunbed access, you'll enjoy 75% off luxury sunbed upgrades every Friday, Saturday & Sunday.
13 / What is Happy Hour?
As an autopay member, you'll get a whopping 50% off on spa visits and $5 upgrades to next level sunbeds every weekday before 10 am!
14 / What is Late Nites?
Wow, being an autopay member is amazing! You get to enjoy a 50% discount on spa visits, $20 spray tans, and a massive 75% off on upgrades every weekday after 8 pm. Don't miss out on these perks!
15 / Do I receive a member discount on purchases?
Awesome news! As an autopay member, you get to enjoy exclusive discounts on our amazing skincare products and special pricing on new releases. Keep an eye out for "member exclusive" pricing and offers that we'll be posting in our salon, sending to your email, and even via text if you've signed up for it! Don't miss out on these deals!
16 / What's the 24-hour tan rule?
To keep you safe and ensure the best results, you can only tan once every 24 hours!
16 / Why won't you let me tan for the full time?
As Smart Tan Certified professionals, our team is dedicated to helping you maximize the benefits of UV light from our sunbeds while minimizing the risk of overexposure. Did you know? Professional sunbeds are up to 15x more intense than the natural sun, because the light is concentrated and designed to provide a full 24-hours worth of sunshine in 15 minutes or less. These sunbeds are class II medical devices, and our team is trained to follow the exposure schedule on the bed to prevent sunburn. We don't ever want to disappoint you, but if we do, we'd rather it be because you received less color from a session than because you suffer a painful sunburn because we overshot the mark for your skin type.
17 / How do I snag an appointment?
Great news! Our team is happy to schedule appointments with just one hour notice. And if you're in the area and want to come in right away, no problem! We welcome walk-ins. Book online here or call us at 208-665-ROCK.
18 / Why do you always ask to see my goggles?
We are thrilled to be your Smart Tan operators and we care about your health and safety more than anything else, which is why we always ask to peek at your goggles before sending you back for your tanning session. It's also a requirement of the FDA to ensure you have proper eye protection since our sunbeds are class II medical devices. We never provide goggles for sanitary reasons, but don't worry if you don't have them; you can purchase a new pair at any time, and it's recommended to replace them every 6 months or so, anyhow. Did you know? The UV light from our sunbeds is up to 15x more intense than sun? That's why it's crucial to wear proper eye protection during your session to avoid permanent damage to your eyes.
19 / What's the 100% Cleanliness Guarantee?
We are proud to offer you our 100% Cleanliness Guarantee because your comfort and confidence is our top priority! If you happen to notice anything out of place or unclean, don't hesitate to let us know and we'll make right. Just make sure to alert a team member before your session so we can address it promptly, and your next session will be on us (or upgraded for free)!
20 / What’s the deal with the 5-minute grace period?
We provide a 5-minute grace period for appointments! If you happen to be running late, we might have to forfeit your appointment to ensure that we respect other clients who are waiting or have scheduled, but will be happy to accommodate you based on current availability at the time of your arrival.
21 / What's the latest time I can walk in for a session?
We happily welcome walk-ins every day until we close! As long as your session ends 15 minutes after closing time, we'll be happy to accommodate you. Come on in and relax!
22 / What's your return policy?
We're thrilled to offer clients the option to return skin care products for in-store credit within 7 days of purchase. Here are the guidelines to keep in mind: the product must be at least 3/4 full, and the exchange/refund must be conducted by a manager. You'll receive in-store credit that can be used towards other retail products, upgrades, or sun, spray, and spa services at Slick Rock.