Frequently Asked Questions
WHAT ARE THE BENEFITS OF JOINING A SLICK ROCK CLUB AUTOPAY PLAN?
There are so many reasons to join a Slick Rock Club membership!
Enjoy a variety of opportunities to tan
Tan at any Slick Rock location
Save money each month - membership provides the lowest cost per tan
1/2 off UV upgrades
Savings on Sunless upgrades
Automatic enrollment in Slick Rock Rewards Club
Automatic payment plans are easy & convenient
Lock in your monthly membership price
Get exclusive product discounts
Take advantage of member-only specials
And of course we treat you like a VIP, because you are one!
CAN I USE MY AUTOPAY PLAN AT ALL SLICK ROCK TANNING & SPA LOCATIONS?
Yes! All Slick Rock locations are connected with the same client network, so once you’re enrolled in an autopay plan at Slick Rock, any of our locations can access your account. You’ll get the same great quality at every Slick Rock location. However, not all locations have the exact same product and service offerings, so please call ahead to the salon you’re interested in to confirm that the bed or product you prefer is available.
YOUR AUTOPAY PLAN RATES SEEM REALLY INEXPENSIVE. IS THERE A CATCH?
You're the catch! Our goal is not to make as much money as we can from each of our guests, but to keep you as a member of Slick Rock for life! We're committed to providing our loyal customers with the lowest possible prices, incredible service and the best perks because we want you to continue to choose Slick Rock as your partner in tanning & skin care. As long as we keep providing you with the stellar service, equipment and results we promised, we’d love for you to stick around.
HOW DO I "FREEZE" MY PLAN?
Anytime after your monthly agreement has been met, you can talk to a Tanning Consultant to freeze your account. Please note, the last day to make account changes is the 25th of each month in order to take effect by your next billing cycle.
While your account is frozen, an automatic $5 freeze payment will be applied to your account each month. When you’re ready to get started tanning again, simply come in and talk to a Tanning Consultant about re-activating your membership. You’ll pay the prorated amount for the rest of the month, and the freeze payments you made will be credited back to you in the form of Rewards Credit. Rewards can be used toward upgrades, spa services, skin care products and any other in-salon purchase. That’s it! No penalties, no new enrollments, no change of terms. You’ll get right back to tanning just as you had before.
HOW SO I CANCEL MY AUTOPAY PLAN?
If you just need to take a break from tanning, we offer a convenient membership freeze option. Anytime after your monthly agreement has been met, you can talk to a Tanning Consultant to freeze your membership. While your membership is frozen, an automatic $5 freeze payment will be applied to your account each month. When you’re ready to start tanning again, simply come in to re-activate your membership. You’ll pay the prorated amount for the rest of the month, and the freeze payments you made will be credited back as Rewards Credit, which can be used toward upgrades, spa services, skin care products and more. That’s it! No penalties, no new enrollments, no change of terms. You’ll get right back to tanning just as you had before.
Still need to cancel? In order to completely terminate your Slick Rock Club membership, you will need to stop into any Slick Rock location and talk to a Tanning Consultant. After completing the “Cancel Request” form, you will receive a printed confirmation receipt. Please keep this receipt as proof of cancellation. If, in the off chance, there is a billing error, we will need proof of cancellation to process any refunds. Please note, the last day for account changes such as membership cancellation is the 25th of each month. Be sure to stop by on or before the 25th of the month to avoid incurring a final monthly charge.
IF I DON'T USE MY PLAN, CAN I GET A REFUND?
There are no refunds for unattended months. If eligible, you may freeze your membership in order to avoid full payment. We want you to take full advantage of all the awesome benefits your membership offers, but it’s up to you to actually use it!
CAN I PUT A HOLD ON MY PLAN?
After fulfilling the required number of automatic payments, you may "freeze" your membership. The last day for any account changes and freeze requests is the 25th of each month.
Freezing allows you to put your membership on hold for just $5 per month, locks in your monthly membership rate and even maintains your Slick Rock Rewards Club status! The best part is that you earn $5 in Rewards Credits each month you are frozen which can be used towards lotion, upgrades, or other services or products once you re-activate! Rewards Credits are non-refundable and are not applied to any monthly fees.
IS THERE A CONTRACT?
Because our members value flexibility, all of our unlimited tanning memberships are no-commitment, month-to-month plans which allow you to freeze, cancel, upgrade or downgrade any time after your first automatic payment.
Our VIP All Access Club requires a minimum six month commitment, so you'll need to fulfill six consecutive automatic payments before freezing, cancelling or downgrading if you own this membership.
All of our Slick Rock Club membership plans renew automatically each month unless you cancel or freeze your membership. As long as we keep providing you with the stellar service, equipment and results we promised, we’d love for you to stick around!
WHY CAN'T I JUST BUY ONE MONTH?
We do offer 30-day passes, though our membership plans offer the biggest savings and provide the most bang for your buck! With a membership, you not only get unlimited tanning for the lowest price each month, but our Slick Rock Club plans come with all kinds of extra perks like free upgrades, exclusive discounts, and rewards each month that you keep your membership.
Basically, when you join a membership, you become a part of the Slick Fam. We are committed to providing our loyal customers with the lowest possible prices, incredible service and the best perks because we want you to stick around.
HOW DOES AUTOPAY WORK?
Once you’ve paid your initial Slick Rock Club sign-up cost, the rest of your payments can be set up to be handled automatically each month. We can bill automatically to a credit card or debit card – just make sure to bring the necessary information when you get started. Then, we’ll bill you at the same time each month, so you can relax when you come in for sessions, knowing you’ve already paid!
CAN I CHANGE THE AUTOMATIC BILLING DATE?
Automatic payments are processed on the 1st of each month. We like to keep it simple, so this is the only automatic billing date.
Pre-payments are welcome and must be made prior to the first of each month. So if you would prefer your monthly membership fee to be paid on the 15th, for example, all you need to do is pre-pay for the following month on the 15th of each month.
You are welcome to pay as many months in advance as you would like.
WHAT HAPPENS IF MY AUTOMATIC PAYMENT IS DECLINED?
We may re-process dishonored payments up to five times during the month. You may see your payment post to your account on a date other than the 1st of the month if the automatic payment is declined on the 1st attempt.
CAN I CHANGE MY AUTOPAY INFORMATION?
Of course! It’s easy – just stop by one of our salons to talk to a Tanning Consultant. Bring your credit card or debit card with you, and the Tanning Consultant will help get your account updated so you can get back to being pampered. For any problems or questions, please contact our Member Services team.
CAN I PAY FOR MY PLAN IN CASH?
Of course! Pre-payments are welcome and must be made prior to the first of each month. In order to join a Slick Rock Club membership, you'll need to have an automatic payment method for your account, such as a credit card or debit card. You are welcome to pay as many months in advance as you would like, however, in the event you do not pay in cash before the first of the month, your automatic payment method will be charged.
CAN I SHARE MY PLAN?
Your Slick Rock Club membership cannot be shared or transferred. Our memberships are such a great value that the whole family can join!
CAN I TRANSFER MY PLAN TO SOMEONE ELSE?
Your Slick Rock Club membership cannot be shared or transferred. Our memberships are such a great value that the whole family can join!
DO YOU OFFER DISCOUNTS ON PLANS FOR THE FAMILY?
Our Slick Rock Club memberships are such a great value that the whole family can join! We offer the lowest price possible on each individual membership so that each of our guests receive the best deal- whether you are flying solo, in a pair, or coming with your whole clan.
CAN I MAKE CHANGES TO MY PLAN OVER THE PHONE?
All billing-related account changes must be processed in person. This includes cancelling, freezing, upgrading, or downgrading your membership as well as updating your automatic payment information. While we understand this can be cumbersome, we do it for your security and protection, as well as ours.
CAN I CANCEL MY PLAN OVER THE PHONE?
We are unable to process any account changes over the phone. In order to cancel your Slick Rock Club membership, you will need to stop into any Slick Rock location and talk to a Tanning Consultant. After completing the “Cancel Request” form, you will receive a printed confirmation receipt. Please keep this receipt as proof of cancellation. If, in the off chance, there is a billing error, we will need proof of cancellation to process any refunds.
Please note, the last day for cancellations is the 25th of each month. Be sure to stop by on or before the 25th of the month to avoid incurring a final monthly charge.
If you’re dissatisfied with your Slick Rock Club membership, we’d love the opportunity to make your tanning experience the best it can be. Should you decide to cancel your Slick Rock Club membership, we hope you have enjoyed tanning with us and will consider us for your tanning and skin care needs in the future.
IS THERE A FEE TO JOIN A AUTOPAY PLAN?
There is a one-time $20 sign-up fee to join any of our Slick Rock Club tanning memberships. The fee is waived for our VIP All Access Club membership. The sign-up fee includes your Slick Rock Club Rewards card, as well as a new member bonus package which is valued at over $55! Additionally, the sign-up fee gives you the flexibiliy to freeze or cancel your membership at any time following your first automatic payment.
WHY IS THERE AN ADDITIONAL 10% ADDED TO MY TANNING SERVICES?
As of July 1, 2010, the federal government has charged a 10% excise tax on indoor tanning. We regret that we are required to charge this tax, and encourage you to contact your elected officials with any comments.
WHEN IS THE LAST DAY TO CANCEL MY PLAN?
The last day for cancellations is the 25th of each month. If you’ve been dissatisfied with your Slick Rock Club membership for any reason, we’d love the chance to make it right. Please consider speaking with a Tanning Consultant to find out if there is an option available that can exceed your expectations. We’re willing to work with you any way we can – after all, you’re worth it. If you decide to stop tanning altogether, cancelling is an easy process after you’ve met your minimum payment requirement. Visit any Slick Rock location and talk to a Tanning Consultant to cancel your membership. Be sure to cancel by the 25th of the month to avoid incurring a final monthly charge.
WHEN IS THE LAST DAY TO FREEZE MY PLAN?
THE LAST DAY FOR FREEZE REQUESTS IS THE 25TH OF EACH MONTH to avoid incurring an addional monthly charge.
For example, if you want your membership to be frozen beginning July 1st, you will need to stop by any Slick Rock location and complete a "Freeze Request" form no later than June 25th. If you request to freeze your membership after the 25th of any month, your membership will be frozen after your next billing cycle. For example, if you request to freeze your membership on June 29th, your membership will be frozen beginning August 1st.
WHY HAVEN'T I RECEIVED MY SR REWARDS FOR THE MONTH?
Slick Rock Rewards are automatically issued on the 1st of each month in accordance with your automatic payments. If your automatic payment was declined for any reason, then the Rewards Club will not recognize you as an active member in our system and will not issue your Reward that month. Not to worry, once your next automatic payment is processed successfully and your account is in good standing, you will receive all Rewards you have earned.
Here's an example: If you have been a member for five months, but your automatic payment was declined on the 1st of the month, then your 5-month and 6-month Rewards will be issued in conjuction with your approved automatic payment on the 1st day of your sixth month of membership.
Additionally, if your membership was purchased after the 25th of any month, your first Reward will not be issued until your first automatic payment. For example, if you joined on Feb 27th, your 1-month Reward will be issued on April 1st in conjuction with your 1st approved automatic payment.
DO YOU OFFER ANY STUDENT OR MILITARY DISCOUNTS ON SLICK ROCK CLUB PLANS?
We offer complimentary tanning and spa services to all veterans and active members of the military on Veteran's Day each year.
We also offer exclusive student specials for back to school, prom, and other events throughout the year.
Join our eClub to receive advanced notice of specials and promotions throughout the year, some of which are exclusively for our military and/or student guests.
Since we provide the lowest possible prices on our Slick Rock Club memberships every day, those rates are never discounted.
CAN I PUT MY VIP ALL ACCESS CLUB PLAN ON HOLD FOR A MONTH AND COMPLETE ANY REMAINING REQUIRED AUTOMATIC PAYMENTS WHEN I GET BACK?
The VIP All Access Club requires six consecutive automatic payments to be eligible for our membership freeze option. We are unable to make any exceptions. Since this membership provides such an incredible value, scheduling just one "Day at the Spa" per month means your membership pays for itself. If you will have to miss a month of your membership benefits for any reason, please attend more frequently during the months before and/or after your leave of absense to enjoy the maximum value your membership offers.
CAN I PURCHASE A PLAN OVER THE PHONE?
We will be happy to reserve your appointment over the phone, however, you will need to come into the salon in person to purchase your new membership. Setting up your Slick Rock Club account account takes only a few minutes, and the process can be expedited by ensuring you have everything with you that is required. Since purchasing a Slick Rock Club membership requires an automatic payment method to be set up, we will need you to come in to the salon in person, and bring your credit card or debit card, as well as your state-issued ID, in order to authorize future payments to your account.
CAN I BUY A PLAN FOR SOMEONE ELSE?
Definitely! When purchasing one of our Slick Rock Club memberships, the account information used for automatic payments each month must be authorized by the primary account owner or cardholder. Please make sure to come into the salon in person to setup the new membership. Do not send your card or account information with someone else. Even if you are their spouse, parent or guardian, we will not be able to put your card on file for someone else unless you sign the membership agreement.
CAN SOMEONE ELSE PUT THEIR CARD ON FILE FOR MY PLAN?
Yes, but the cardholder or primary account holder must be present at the time of purchase and must sign the membership agreement, authorizing automatic payments each month. Any account changes will also need to be authorized and approved by the cardholder. If your name is not on the card, then we will need the cardholder to be present for anything billing-related.
What if I need to cancel because of an emergency or unavoidable circumstance?
We may be able to waive any applicable penalties if you have to cancel or freeze your membership because of an unexpected circumstance that’s out of your control.
Below is a list of circumstances covered by our Extenuating Circumstances Policy.
Before you submit your request to cancel or freeze early, check that your circumstance is included in the list below and that you can provide the required documentation.
Circumstances that require documentation:
Death of member or their immediate family member, such as spouse, child or parent.
You’ll be asked to provide one of these documents:
Serious illness, injury or medical condition. You’ll be asked to provide a general statement from a physician confirming that you can't utilize the services included in your membership. The statement must be dated after the membership was purchased.
Government- mandated obligations including military deployment. You'll be asked to provide a copy of the official notice dated after the membership was purchased, including the name of the person fulfilling the obligation.
News article naming the deceased
I HAVE MOVED OUT OF STATE AND NEED TO CANCEL MY PLAN. WHAT DO I DO?
We're sorry to see you go! We hope you have enjoyed your Slick Rock experience and will consider tanning with us again should you find yourself near a Slick Rock Tanning & Spa in the future. Please contact our Guest Services Team regarding your account.